rubox Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register an account on rubox, we collect personal information that is necessary to operate your account and comply with our legal obligations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID, such as a Philippine passport, driver's licence, or SSS card, to confirm your identity and age. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect fraud, and improve the overall experience for Filipino players.

2. How We Use Your Information

The personal data we collect is used exclusively to operate, maintain, and improve the rubox platform for players in the Philippines. Your account information is used to verify your identity, process transactions, and communicate important updates about your account or our services. Transaction data is retained to fulfil our financial reporting and anti-money laundering obligations under applicable Philippine regulations. We use technical and behavioural data to detect suspicious activity, prevent fraud, and ensure that our platform remains fair and secure for all users. If you have opted in to receive marketing communications, we may use your contact details to send you information about promotions, new features, or platform updates — you can opt out at any time through your account settings. We do not use your personal data to make fully automated decisions that significantly affect your rights without human oversight. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.

3. Sharing Your Data

rubox does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required by law or a valid legal order. If rubox undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the contact details associated with your account. We never share your data with third parties for advertising profiling or behavioural targeting outside of our own platform. Any third-party service providers we engage are carefully vetted and subject to data processing agreements that meet Philippine data protection standards.

4. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Financial transaction records are typically retained for a minimum of five years to comply with anti-money laundering and tax reporting obligations. Identity verification documents are stored securely for the duration required by our licensing and regulatory obligations. If you close your rubox account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Technical logs and security data may be retained for shorter periods in line with our internal data management policies. You may request information about the specific retention periods applicable to your data by contacting our support team. We regularly review our data holdings to ensure that information is not kept longer than necessary.

5. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of your personal data, to request corrections to any inaccurate or incomplete information, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing, including direct marketing, and to withdraw your consent at any time where processing is based on consent. If you believe that your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the platform and we will respond within the timeframe required by law. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

6. Security Measures

rubox implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a personal data breach that is likely to result in harm to affected individuals, we will notify the National Privacy Commission and affected players in accordance with the requirements of Philippine law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your rubox account. If you suspect any unauthorised access to your account, please contact our support team immediately.

7. Cookies and Tracking

rubox uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players interact with our site. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand which features are most used and where improvements can be made, allowing us to deliver a better experience for Filipino players. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. By continuing to use the rubox platform after being informed of our cookie use, you consent to the use of cookies as described in this policy. For more detailed information about the specific cookies we use and their purposes, please contact our support team.

8. Changes to This Policy

rubox reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players through the platform or via the contact details associated with your account before the changes take effect. The date of the most recent update is noted at the bottom of this page so you can easily identify when the policy was last revised. Continued use of the rubox platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to close your account. We encourage you to review this page periodically to stay informed about how we protect your personal data. Your trust is important to us, and we are committed to being transparent about how your information is handled.